COVID-19 UPDATE

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Due to the recall of all CPAP machines manufactured by Philips Respironics, our office is now closed. In the near future, we will have the new DreamStation 2 available and will reopen at that time.

 

In an effort to ensure all patients health and safety remains a top priority, we will have the following guidelines when we are able to reopen our Sleep Apnea store.

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• Telehealth e-visits are available and encouraged

  • If you’re not yet ready to come see us in-person, our telehealth e-visits and remote care service will be available to all patients. Please call us to arrange for phone/video appointments, equipment purchasing, and more.

• Social/physical distancing in effect:

  • Please respect the floor stickers and signs placed around our entrances, which will guide you to a safe distance for interacting with our front-end staff.

  • We will be limiting the number of persons allowed through our doors at one time. 

• Personal sanitizing:

  • Hand sanitizer will be available by our doors for all patients to use as they enter and leave our offices.

  • We ask that all patients wear a reusable or disposable mask when visiting. Patients not wearing a mask may be asked to wear one, supplied by our staff.

• Office sanitization

  • All “high-touch” areas (door handles, countertops, credit/debit terminal, etc.) will be wiped down with a sanitizing spray in between each use.

  • Seating in our lobbies or within clinician offices will also be sprayed and wiped down between each patient’s visit.

  • All testing equipment is thoroughly disinfected before each patient use, and new equipment will be provided to patients for CPAP therapy

• Companions

  • We ask that patients attend their own appointments by themselves, unless the patient requires a companion for translation or caregiving purposes.

• Payments

  • We will not be accepting cash or cheque payments at the front desk. All payments must be electronic (credit, debit, or via e-transfer) and invoices will be emailed to you unless a hardcopy is requested.

• Contactless equipment pick-up

  • We welcome you to continue to purchase equipment for your sleep apnea therapy over the phone, and any items that are pre-paid for will be set aside for patients to pick up via a contactless system within our lobby.

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